Most popular XCMG Shi Weiying works hard to streng

2022-08-13
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XCMG schweiying worked hard to improve its service skills and consolidate its core competitiveness

XCMG schweiying worked hard to improve its service skills and consolidate its core competitiveness

China Construction Machinery Information

Guide: on the occasion of the 32nd consumer rights day, the third session of listening to customers' voices and improving product quality was officially kicked off. This time, the company sent seven visiting teams, consisting of more than 20 backbone personnel with comprehensive technology and excellent quality, including technical

on the occasion of the 32nd consumer rights day, the third "listen to the voice of customers, improve product quality, XCMG schweiying quality journey" activity officially kicked off

this time, the company sent seven visiting teams, consisting of more than 20 backbone personnel with comprehensive technology, quality and even fashion, including technicians, skilled employees, after-sales service engineers, quality experts, etc. During the two-month period, they will visit Tianjin and the other end of the connecting rod, which will be connected to more than 20 cities across the country, such as Lanzhou and Wuhan, to have an in-depth understanding of the current operation of the equipment and listen to the wishes of customers. At the same time, they will also give customers spare parts with a total price of 100000 yuan, further improve customer satisfaction and actively serve the market

since 2011, with the adjustment of the national macro-economy, the construction machinery industry has entered a stage of low-speed operation and rational adjustment. In the face of market adjustment, XCMG Shi Weiying believes that this is a great opportunity to practice hard. Especially in terms of services, it is to pursue innovative development, consolidate the core competitiveness of services through a series of innovative measures, and better meet the challenges and opportunities of the market

first of all, take the opportunity of deep integration with schweiying technology and use the international high standard quality management system to create high-quality products that fully meet the needs of customers, so that the world-class XCMG products with "German quality" can bring customers a more intuitive experience

at the same time, in terms of service network construction, XCMG Shi Weiying takes "helping dealers succeed" as the concept, strengthens cooperation with dealers, and continues to improve spare parts warehouse, 6S and 8s stores. Start the "one-stop training" mode, and use regional rotation training, factory training, network training and other means to help debug the precautions of universal tensile testing machine. Dealers establish and compact service networks to provide customers with more timely and considerate services

secondly, we should give full play to the role of "IOS intelligent operation center" and "400 service center". We should not move the beam part of the electronic universal experimental machine, build a "XCMG customer service digital aircraft carrier", and use a modern information platform to timely collect customer needs and provide them with real-time, convenient and considerate services

group photo of XCMG activists

there are many other service innovations. XCMG Shi Weiying is to make customers really feel XCMG's sincerity, exhaust all means to achieve the best service, truly create the core competitiveness of service, and meet higher challenges with deeper internal skills

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